Support

We want to be able to provide the highest quality of support for our users. However, if support lines are clogged with questions that could be better answered in the User Guides or other resources, you are taking away from time that could be spent on real problems.

If you are stuck or having difficulties with a product or service, please try these following steps.

General Problems

1. First of all and we stress this, READ THE MANUAL. Many problems can easily be answered in the user guide. If for a Second Life product / service, you can find your user guides here.
2. Check out the Knowledge Base, which has a great number of articles that may help you with your problem.
3. You can also visit the forums, which has a lot of input. You may find your problem has been answered by another community member.
4. If you are having problems with a product / service in Second Life, join the Alpha-Fox User Group. You can easily get help from other members, as well as staff if they are online.
5. If you cannot find your solution using the above means, you can use our Support Ticket system. All support tickets will be reviewed within 24 hours. You will receive a response via e-mail (or email->im) when your ticket has been updated.

Bug Reports

If you have found a bug with any Alpha-Fox product, please post it in Bug Reports on the forums.

Feature Requests

If there is something you wish to have added into any of our products, you can post those in Feature Requests on the forums. Your feature request will be evaluated and responded to.

Make sure to check in all three sections including, New, Implemented, and Wasteland to make sure your Feature Request has not already been submitted.